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| Leadership |
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| Leadership is no longer merely ‘leading from the front’. It is about influencing people for the better, whatever level one is at. |
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| It is also the process of impacting people while operating to meet organisational requirements, as well as improving the organisation through change |
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| Key objectives of the programme: |
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- To help the team understand various leadership approaches
- To help individuals understand the need for a 'situational fit'
- To define and clarify personal as well as team values
- To enhance self-worth of each individual
- To enable understanding in patterns of behaviour - both functional and dysfunctional aspects
- To explore ‘dormant’ potential in individuals
- To aid individuals in being effective leaders
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| From Larvae to Butterfly |
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| When organisations recruit fresh graduates, they need to be highly people-orientated. They need to have the ability to involve, interact with and influence these new prospects. Similarly, graduates who are new to the industry come with expectations - some reasonable and others unreasonable. They often need to be guided in how to manage their expectations. |
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| Key objectives of the programme: |
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- To aid organisations in adjusting to new recruits - via regular interaction and involvement across activities
- To help new graduates understand the issues surrounding the transition from student-life to the working life
- To raise awareness of organisational realities
- Guiding new recruits to set ambitious but realistic goals for growth within the organisation
- To define and clarify personal as well as organisational values
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| I Can Make a Difference |
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When individuals are convinced that they can make a difference, they will move from being ‘self-centered’ to ‘relationship centric’, and from listlessness to dynamism. Unless an individual feels a sense of personal triumph in his/her working environment, he/she rarely invests.
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Understanding the ‘self’ and learning how to manage the ‘self’ play a key role in raising self-esteem and an overall re-shaping of individual focus.
Within an organisational context, 'personal effectiveness' involves gaining mastery over oneself in the workplace. |
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| Key objectives of the programme: |
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- Understanding the ‘self’
- Value clarification
- To enhance self-esteem of individuals
- To understand patterns of behaviour within the team - both functional and dysfunctional aspects
- Understanding and interpreting ‘ownership and responsibility’ within the workplace
- To explore dormant potential within individuals
- To encourage the setting of challenging goals, achieving them and building self-confidence
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| Emotional Intelligence |
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Aligning the individual with the organisation is a task for both managers and their subordinates.
Managers who deliver feedback, coach, counsel and encourage performance need to be trained to handle subordinates with sensitivity. They need to set aside their own limitations in order to resolve internal conflict. Equally, subordinates need to be made aware of the emotional dynamics within the team. |
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| Key objectives of the programme: |
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- To increase individual awareness of emotion in oneself and in others
- To examine the effects of interactive emotions within the team
- Training employees to differentiate and manage emotions within the workplace
- Encouraging the development of good interpersonal relationship with peers, subordinates and superiors
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| Communication Effectiveness |
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| Most problems encountered within the organisation are due to ineffective communication. Effective communication means clarifying intention, listening, and responding appropriately. It is the capability of an employee to understand others and also to be understood. For a team to be fully functional, the right kind of communication is key. |
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| Key objectives of the programme: |
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- To map the patterns of communication within the team
- To help team members become aware of ‘blocks’
- To train team members to differentiate between ‘thoughts’ and ‘feelings’
- Enable team members to take responsibility for effective communication
- To build competencies for the delivery of effective communication
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| Team Building |
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| Teams have become an important element in ensuring optimal organisational performance. It is important, therefore, for employees to understand the benefits of teamwork and recognise that winning is only possible when there is a joint effort. |
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| Key objectives of the programme: |
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- Personal Integration and Team Integration
- To train employees to develop a team approach to problem-solving
- Alignment of the team in accordance with organisation values
- Understanding the importance of trust, inter-dependence and team work
- Enable the recognition of a fully functioning team
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| Customer Sensitivity and Service Skills |
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In a world driven by customer demand, Customer Relationship Management is critical in ensuring the ongoing success of an organisation. Often, there are gaps between what the customer expects and the sales personnel’s understanding of that requirement. Customers are sometimes left feeling they have not been well understood, or that their complaints have not been addressed.
This gap in comprehension needs to be addressed, thereby making organisations better at responding to expectations. |
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| Key objectives of the programme: |
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- To examine sales personnel understanding of customers’ demand
- To address simple but basic guidelines of customer interaction
- To synthesise sales personnel understanding of customer expectation with customers’ own requirements
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| Selling Skills - A Behavioural Approach |
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In addition acquiring basic sales skills, it is important for sales personnel to grasp customer behaviour patterns exclusive to their sales domain.
For sales to be effective, there needs to be a ‘behavioural approach’ to their selling style. |
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| Key objectives of the programme: |
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- To develop a practical model of an 'optimal' sales person
- To create a structure in order to assess selling skills
- To create awareness of different types of consumers and their buying patterns
- To help the sales force identify consumer's needs through effective communication
- To identify the best-practice approach to solving consumer-related problems
- To enable clarity in goal setting
- To create awareness of the need to develop long-term customer relationships
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| Mentoring |
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Mentors can be very ordinary people with ordinary skills and capabilities and normal levels of achievements. Being an effective mentor lies in understanding the mentee.
Some of the most meaningful professional development in organisations takes place through mentoring relationships that connect young professionals with senior leaders. Sharing knowledge, insights and networks is a mutually beneficial process that builds young professionals’ competence and confidence, while affirming and further developing the mentors’ expertise. |
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| Key objectives of the programme: |
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- To encourage mentors to exceed set goals
- To train mentors to produce results more easily and quickly
- To train mentors in providing the best guidance to mentees, thereby motivating them to perform their best
- To improve mentor-mentee interaction
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| Personal Growth Lab |
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| When an individual understands his/her emotions, strengths and weaknesses he/she is able to accurately assess and develop the self-confidence to perform personal and organisational tasks. This enables him/her to effectively manage motives and regulate behaviour, making him/her highly achievement-oriented. |
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| Key objectives of the programme: |
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- To enable individuals to ‘diagnose’ themselves
- Clarification of an individual’s personal values
- Promoting the feeling of ‘self-worth’
- To understand patterns of behaviour within the team - both functional and dysfunctional aspects
- Explore dormant potential within individuals
- Understand skills that enhance interpersonal relationships within the team
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| Learning to Facilitate |
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Facilitation is about helping people engage, manage and cope creatively with rapid changes that occur both internally as well as in their surroundings. It is aimed at capturing the ideas of participants, enabling individuals to harness their own energies and skills.
Facilitation can be highly effective when there is a need for:
- Capacity building and developing team creativity
- Team building and problem solving
- Conflict resolution and mediation
- Planning, organisational development and change
- Community planning and development
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| Key objectives of the programme: |
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- To enable individuals to experience the process of facilitation
- To enable the individual to gain an understanding of his/her existing facilitation skills
- Understand limitations within which the individual can perform the facilitative role
- To train individuals to give and receive feedback
- To explore learning preferences in order to select a facilitating style
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